Approach
When I design, I always try to answer 2 questions:
What information does the user need?
What is the best way to present that information?
Where I created
role: content designer
UX writing, flow rework, simplification
Where I led
Ontology toolkit
coming soon
role: project sponsor and contributor
content systems, worked as part of a team, had to pivot
role: lead content and CX strategist
content modeling, research, variety of writing, large project
role: stakeholder and approver
multi-channel communication planning, refining messaging
role: strategist, writer, researcher
research, strategy, UX, variety of content, writing and editing
role: initiator and driver
global product update, requirements and principles, stakeholder wrangling